Contact Our Team
Need a hand? Our support team is on hand to help with account queries, verification issues, payment questions or general feedback. For quick help use live chat or email and we’ll aim to respond promptly. For account matters please have your ID and transaction details ready; for technical faults include device and browser details. We handle enquiries professionally and can guide you through deposits, withdrawals and responsible-gambling options.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; for account, verification and technical issues. Live chat available on-site 24/7 for quick help) |
| General enquiries | [email protected] (email; for promotions, general information and media enquiries. Replies during working hours) |
| Affiliate enquiries | [email protected] (email; partnership applications and tracking support. Dedicated affiliate team responds promptly) |
| Phone | +44 20 7946 5823 (voice support; Mon-Fri, 09:00-18:00 GMT) |
| Working hours | Mon-Fri, 09:00-18:00 GMT (live chat available 24/7; email responses outside hours may be delayed) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or situations needing explanations or documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details. Including relevant account IDs and any supporting documents speeds up handling and helps us avoid unnecessary delays when reviewing your enquiry.
Submit Your Inquiry
Name Email Message Send messageResponse Time
WinUnique support aims to respond promptly to all enquiries. Most messages are handled within one business day, while more complex cases such as identity checks, payment investigations or account disputes may take longer depending on their nature. At Win Unique we will keep you informed and provide an estimated timeframe for resolution.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch. We read every message and use comments to refine features, promotions and usability. Your input directly shapes future updates and helps improve the service and user experience for all players. Thank you for taking the time to share.