Our support team is on hand to help with any questions, account-related issues, technical concerns or general feedback. We assist UK players with deposits, withdrawals, bonus enquiries and verification checks, and direct complex matters to the right department in the organisation. Contact choices include email and phone for quick replies, and the support centre will aim to respond within standard working hours. For urgent matters we may prioritise cases involving financial security.
| Department | Contact |
|---|---|
| Customer support | [email protected], email for account, payments and verification enquiries; typical reply within 24-48 hours |
| General enquiries | [email protected], for general questions and feedback; non-urgent correspondence |
| Affiliate enquiries | [email protected], partnership and tracking enquiries |
| Phone | +44 20 7946 0532 (available Mon-Fri for urgent enquiries) |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email is the preferred way to contact us for detailed requests, account-related issues or when documents are required. Please send messages to [email protected] with a clear subject line, a full description of the issue and up-to-date contact details so we can respond without delay. Providing relevant reference numbers or attachments will help speed up resolution.
Support enquiries are normally dealt with promptly; most enquiries are answered within one business day. Some cases, such as account verification, payment checks or complex investigations, may take longer depending on their nature. If we need more time we will let you know and provide progress updates until the matter is resolved.
Your feedback matters to us. Please share any suggestions, ideas or issues using the feedback form on the site. Every message is reviewed carefully by our team and used to refine features, improve navigation and make the service easier to use. Thank you for helping us improve the website and your experience.
